At Ryng, we understand the importance of efficient and tailored communication solutions for your team. Our new WhatsApp routing logic feature enables you to effortlessly route specific responses to designated agents or administrators based on your unique configuration requirements.

These are the configurations we have available now.

1. Last assigned: allows the response to be routed to the user to whom it was last assigned.

2. Last messaged: routs the response to the user that messaged them last.

3. Specific User: lets you assign the response to any user of your choice.

4. No auto-assignment: This is the option to choose when there is no incentive for the response to be specifically assigned.