.png "🎉 Introducing Forms: Take inputs that matter")
Happy New Year! 🥳
We are kicking off this year with some exciting news. We are adding a whole new Tool within Ryng called Forms. Admins and managers can configure new Forms, similar to Google Forms, Survey Monkey or Typeform and attach them to Queues/Campaigns. While on call, agents can then capture relevant data by filling out the forms. How cool is that! Read more by clicking the “Feature link” at the bottom.
Just head over to SETTINGS > Add-Ons to add your first Form!
Did you know?
💡 Agents can now send an pre-defined SMS while on call? Go to Settings > SMS to get started
💡 You can create sophisticated Churn Logics based on your business objectives? Go to Settings > Dial Settings > Churn Logic to get started
💡 Ryng can alert on Insights you when your Virtual Number gives lesser connectivity than a threshold you can set? Go to Settings > Tenant > Virtual Numbers > Edit to get started.
Updates
| Added | A new tool called Forms - allows agents to capture data against admin-defined questions |
| Added | Ability to custom dial international numbers |
| Changed | Calls by disposition pie chart on Insights will now exclude all non-connected calls |
| Changed | Pie charts will have contrasting colors for better visibility |
| Changed | Reordered columns on Staff Productivity table (Insights) based on priority |