Refined Statuses is here!
Dear Patron,
With this release we are breaking down the “On Call” status into refined statuses that give you a clear view on the exact state of your agent. Soon to follow we will be adding in metrics (indicated in green) to enhance your reporting.
- ringing-agent : when Ryng is ringing the agent or agent is yet to dial into the virtual number
- ringing-customer: when the customer phone is ringing
- talking: when both agent & customer has answered the call, and they are talking
- on-wrap: when a connected call is terminated and the call is not wrapped yet
These statuses are now made available to agents as well. See the image below for the new enhanced agent top-bar:
Launching soon…
We have been working on integrating Whatsapp into Ryng. Please reach out to sales@askerbot.com or your customer success manager, so we can get you started.
Other upgrades:
| Added | Agents can now see their status just as the admins see it on Live Monitoring |
| Added | Agent sees a countdown timer when on break |
| Added | Admins can report on all incoming calls |
| Changed | Within MyQ sidebar (in Queue module) agents can filter for a date to see all scheduled calls |
| Changed | Improved call interface for preview calls - campaigns/contact book |
| Changed | User list shows deactivation date |