Introducing Whatsapp Business Chat!
Hello Summer,
After the much awaited wait, we are finally glad to introduce Whatsapp on Ryng š!!!
We designed this from the ground up, so you get a truly integrated omni channel experience. Your business can now send and receive Whatsapp messages to customers in two different ways:
- While on call: Send a template (pre-approved by Meta) to customers and with attachments while your agent is on call with the customer. These are called business-initiated messages.
- Live Agent: Receive all incoming messages from customers to your official whatsapp number here. Chat back in free-form without being restricted to templates. Agents can see new chats & assign it to themselves.
Have an already existing Meta account? No problem, we can connect directly to it. Donāt have it? Fear not, we can help you get onboarded.
Reach out to your Ryng customer success manager or sales@askerbot.com to activate Whatsapp today!
Other Improvements
| Changed | Assign roles when you create admin users |
| Changed | Long URLs are better handled on the UI |
| Fixed | Reset Q showing agent assigned without calling |
| Fixed | Agent not receiving calls after resetting the Q by selecting 'only for un-attempted callsā |
| Fixed | Waiting for NFC is now available in Live Monitoring |
| Fixed | Issue with Last refreshed time in Live Monitoring |